Policy Document: Treating Customers Fairly

Treating Customers Fairly is central to our corporate culture. We commit to the six regulatory outcomes of TCF:

Culture

Fair treatment of clients is at the heart of everything we do.

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Targeting

Products are designed and marketed to meet specific, identified client needs.

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Information

We keep you clearly informed with clear, jargon-free advice before, during, and after sale.

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Advice

All financial guidance is fully suitable and matched to your unique circumstances.

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Performance

Products and customer service live up to the standards we lead you to expect.

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Barriers

No unreasonable post-sale barriers to switch products, claim, or lodge a complaint.